General terms of Kuluna Yoga
TERMS & CONDITIONS:
In the Terms and Conditions the following definitions apply:
“Company” means Kuluna Yoga (Sole Trader).
“Yogi” means any person that has purchased or made use of one of our yoga offerings.
“Venue” means any and all of the physical spaces that are used for classes and other events, this includes all areas of venues including studios, receptions and sitting areas, change rooms, corridors, offices, and all storage and team areas of any venue used permanently or temporarily by Kuluna Yoga
“Yoga packages” means any item that provides the client with access to our products/services.
“Products/services or studio facilities” means any of the venues open to, or products/services offered to clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www.kulunayoga.carrd.co or affiliated websites.
The Terms and Conditions are incorporated into the online booking system.
The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the studio and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
The Terms and Conditions shall be governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.
STUDIO BOOKING, ARRIVAL & LATENESS POLICY:
Classes can be booked online up to two weeks in advance
We recommend arriving at the venue 10 minutes before class. However, we know this is not always possible. We ask that you arrive at the Venue a minimum of 5 minutes before your class begins. If you are not at the venue and signed in for class 5 minutes before your class and there is a waitlist your spot may be offered to another yogi
On arrival at the venue it is of the utmost importance that you check-in for your class with one of our team. For health & safety reasons we need to know when you have arrived in the building and have this recorded
Once the class has started, no late arrivals will be permitted to enter the class
LATE CANCELLATION/NO SHOW POLICY:
Cancellation for regularly scheduled classes less than 24 hours before class are subject to 50% late cancellation charge.
Cancellation within 12 hours of class are subject to 100% late cancelation charge.
If you do not show up for class you will be charged 100%
If you cannot attend a class please cancel online via the booking system so another yogi can benefit from the class.
For workshops and retreats differing cancellation cut offs and charges may apply. Please confirm on booking.
AGE RESTRICTIONS:
If you are 16 and above you are able to attend any of our classes, workshops and programmes
Those under the age of 16 are permitted into classes with a parent or guardian present in the class with them with appropriate waivers obtained.
All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises
STUDIO CAPACITY:
Each class has a specified capacity which is subject to change.
Please respect our team when we tell you that a class is full and know that we will do our best to get you into a class, however, if you have not booked in advance we cannot guarantee a spot for you
OPENING HOURS & TEACHING SCHEDULE:
Kuluna Yoga reserves the right to vary the class schedule and studio opening hours. These changes to the schedule will be published on the timetable online.
A Member is welcome to use the Studio’s facilities. The Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
CANCELLATION:
In the event of the Company cancelling a Retreat/Workshop/Training Programme we will refund Members all deposits and payments they have paid. We cannot however compensate Members for airfare or travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. To cover these risks, we highly recommend that Members purchase travel insurance.
Cancellation of classes or training programme sessions due to unforeseen circumstances may occur. For workshops and retreats alternative dates will be added if possible. The Company reserves the right to cancel classes or sessions due to unforeseen circumstances that may occur. Kuluna Yoga reserves the right, at its discretion, to change or modify the schedule, move classes on-line or offer usage of a different studio/location.
PERSONAL BELONGINGS:
Personal belongings are brought in the venue premises at the member’s risk and Kuluna Yoga does not accept liability for any loss or damage whatsoever to such items.
Phones sounds must be completely silenced (sound and vibration off), or on airplane mode upon entry of the Yogi into the venue, and throughout the Yogis’s entire visit
ATTIRE & FOOTWEAR:
When attending classes wear a form of dress appropriate to the practice of yoga. This is anything which you feel comfortable in which does not restrict your movement. Remember you may wish to bring layers as temperatures in venues are changeable and you will heat up and cool down during your practice.
Footwear should be removed on entry to the premises and left in a suitable location in accordance with the instructions
FITNESS & HEALTH:
Studio Users are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Kuluna Yoga reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
Yogis with the following conditions should not attend class without first gaining approval from a registered medical practitioner: low/high blood pressure and cardiac irregularities. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
SAFETY & HYGIENE:
Smoking is not allowed anywhere in the venues
Yogis are requested not to walk around the Studio, changing rooms or showers barefoot if they have contagious foot complaints (please wear flip flops)
Yogis must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason
In the event of a fire, Yogis are asked to make their way to the nearest available exit
GENERAL GUIDELINES:
Yogis must at all times observe the venue guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the venue may issue to ensure the smooth operation of the venue for the convenience of all venue users
Yogis are required to update any change of address, email or contact number via the booking system. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company
The Company reserves the right to refuse admission to the venue
A person who is not a Member or Studio User has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company
The Company may, if a Yogi so wishes, communicate with the yogi by electronic mail (“email”). By providing an email address to the Company, the Yogi consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The yogi also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner
LIMITATION OF LIABILITY:
The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except insofar as loss is by law, incapable of exclusion.
It is the Studio User’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Studio Users accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Studio Users on the Studio premises or outside the Studio except insofar as such loss, damage, or injury is by law incapable of exclusion.
CLASS PASSES
Single Class:
Single Class Use Only
Valid for 14 days from date of purchase.
5 Class Pass:
Activates on date of purchase with a 3 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, late cancelations are subject to charges in line with the cancelation policy.
Passes are non-transferable and must be used only by the client named at purchase
10 Class Pass:
Activates on date of purchase with a 6 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, late cancelations are subject to charges in line with the cancelation policy.
Passes are non-transferable and must be used only by the client named at purchase
GIFT CARDS
Gift cards have an expiry of 12 months from the date of purchase
In order to redeem a gift card you must contact the studio (either by email, phone or stopping by) directly with your gift card number in order for us to activate it
WORKSHOPS & EVENTS:
STUDENT CONDUCT
Students are required to follow all rules and procedures. Students will be expected to behave in a yogic manner at all times. Standards of conduct policies include, but are not limited to:
/ No sexual harassment of any type or form will be allowed
/ No substance use or abuse during classes/events will be accepted
/ No smoking allowed on venue premises
/ Please be mindful to personal hygiene during the classes and events
/ Harassment of Kuluna yoga team and peers will not be tolerated
Failure to comply with the standards of conduct policies will be handled by the Facilitator.
STUDENT FEEDBACK AND COMPLAINTS
We welcome feedback as we know that any feedback helps to improve not only us as individual facilitators but as a team and training programme. Complaints may be presented to the facilitators, at which time they will do their best to come to a solution that supports both sides.
In the Terms and Conditions the following definitions apply:
“Company” means Kuluna Yoga (Sole Trader).
“Yogi” means any person that has purchased or made use of one of our yoga offerings.
“Venue” means any and all of the physical spaces that are used for classes and other events, this includes all areas of venues including studios, receptions and sitting areas, change rooms, corridors, offices, and all storage and team areas of any venue used permanently or temporarily by Kuluna Yoga
“Yoga packages” means any item that provides the client with access to our products/services.
“Products/services or studio facilities” means any of the venues open to, or products/services offered to clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www.kulunayoga.carrd.co or affiliated websites.
The Terms and Conditions are incorporated into the online booking system.
The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the studio and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
The Terms and Conditions shall be governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.
STUDIO BOOKING, ARRIVAL & LATENESS POLICY:
Classes can be booked online up to two weeks in advance
We recommend arriving at the venue 10 minutes before class. However, we know this is not always possible. We ask that you arrive at the Venue a minimum of 5 minutes before your class begins. If you are not at the venue and signed in for class 5 minutes before your class and there is a waitlist your spot may be offered to another yogi
On arrival at the venue it is of the utmost importance that you check-in for your class with one of our team. For health & safety reasons we need to know when you have arrived in the building and have this recorded
Once the class has started, no late arrivals will be permitted to enter the class
LATE CANCELLATION/NO SHOW POLICY:
Cancellation for regularly scheduled classes less than 24 hours before class are subject to 50% late cancellation charge.
Cancellation within 12 hours of class are subject to 100% late cancelation charge.
If you do not show up for class you will be charged 100%
If you cannot attend a class please cancel online via the booking system so another yogi can benefit from the class.
For workshops and retreats differing cancellation cut offs and charges may apply. Please confirm on booking.
AGE RESTRICTIONS:
If you are 16 and above you are able to attend any of our classes, workshops and programmes
Those under the age of 16 are permitted into classes with a parent or guardian present in the class with them with appropriate waivers obtained.
All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises
STUDIO CAPACITY:
Each class has a specified capacity which is subject to change.
Please respect our team when we tell you that a class is full and know that we will do our best to get you into a class, however, if you have not booked in advance we cannot guarantee a spot for you
OPENING HOURS & TEACHING SCHEDULE:
Kuluna Yoga reserves the right to vary the class schedule and studio opening hours. These changes to the schedule will be published on the timetable online.
A Member is welcome to use the Studio’s facilities. The Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
CANCELLATION:
In the event of the Company cancelling a Retreat/Workshop/Training Programme we will refund Members all deposits and payments they have paid. We cannot however compensate Members for airfare or travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. To cover these risks, we highly recommend that Members purchase travel insurance.
Cancellation of classes or training programme sessions due to unforeseen circumstances may occur. For workshops and retreats alternative dates will be added if possible. The Company reserves the right to cancel classes or sessions due to unforeseen circumstances that may occur. Kuluna Yoga reserves the right, at its discretion, to change or modify the schedule, move classes on-line or offer usage of a different studio/location.
PERSONAL BELONGINGS:
Personal belongings are brought in the venue premises at the member’s risk and Kuluna Yoga does not accept liability for any loss or damage whatsoever to such items.
Phones sounds must be completely silenced (sound and vibration off), or on airplane mode upon entry of the Yogi into the venue, and throughout the Yogis’s entire visit
ATTIRE & FOOTWEAR:
When attending classes wear a form of dress appropriate to the practice of yoga. This is anything which you feel comfortable in which does not restrict your movement. Remember you may wish to bring layers as temperatures in venues are changeable and you will heat up and cool down during your practice.
Footwear should be removed on entry to the premises and left in a suitable location in accordance with the instructions
FITNESS & HEALTH:
Studio Users are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Kuluna Yoga reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
Yogis with the following conditions should not attend class without first gaining approval from a registered medical practitioner: low/high blood pressure and cardiac irregularities. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
SAFETY & HYGIENE:
Smoking is not allowed anywhere in the venues
Yogis are requested not to walk around the Studio, changing rooms or showers barefoot if they have contagious foot complaints (please wear flip flops)
Yogis must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason
In the event of a fire, Yogis are asked to make their way to the nearest available exit
GENERAL GUIDELINES:
Yogis must at all times observe the venue guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the venue may issue to ensure the smooth operation of the venue for the convenience of all venue users
Yogis are required to update any change of address, email or contact number via the booking system. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company
The Company reserves the right to refuse admission to the venue
A person who is not a Member or Studio User has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company
The Company may, if a Yogi so wishes, communicate with the yogi by electronic mail (“email”). By providing an email address to the Company, the Yogi consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The yogi also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner
LIMITATION OF LIABILITY:
The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except insofar as loss is by law, incapable of exclusion.
It is the Studio User’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Studio Users accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Studio Users on the Studio premises or outside the Studio except insofar as such loss, damage, or injury is by law incapable of exclusion.
CLASS PASSES
Single Class:
Single Class Use Only
Valid for 14 days from date of purchase.
5 Class Pass:
Activates on date of purchase with a 3 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, late cancelations are subject to charges in line with the cancelation policy.
Passes are non-transferable and must be used only by the client named at purchase
10 Class Pass:
Activates on date of purchase with a 6 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, late cancelations are subject to charges in line with the cancelation policy.
Passes are non-transferable and must be used only by the client named at purchase
GIFT CARDS
Gift cards have an expiry of 12 months from the date of purchase
In order to redeem a gift card you must contact the studio (either by email, phone or stopping by) directly with your gift card number in order for us to activate it
WORKSHOPS & EVENTS:
STUDENT CONDUCT
Students are required to follow all rules and procedures. Students will be expected to behave in a yogic manner at all times. Standards of conduct policies include, but are not limited to:
/ No sexual harassment of any type or form will be allowed
/ No substance use or abuse during classes/events will be accepted
/ No smoking allowed on venue premises
/ Please be mindful to personal hygiene during the classes and events
/ Harassment of Kuluna yoga team and peers will not be tolerated
Failure to comply with the standards of conduct policies will be handled by the Facilitator.
STUDENT FEEDBACK AND COMPLAINTS
We welcome feedback as we know that any feedback helps to improve not only us as individual facilitators but as a team and training programme. Complaints may be presented to the facilitators, at which time they will do their best to come to a solution that supports both sides.